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Information & Help Desk
Frequently Asked Questions
Why am I having problems placing an order?
Our system relies on temporary "cookies" that only stay on your computer for
the length of time you are on our site. This is called a "session". This way we
can remember what goes into your shopping basket as you browse through
different areas. To turn your cookies on:
In Microsoft Internet Explorer: For version 5.5 and older, Go to Tools -
Internet Options, to the "Security" tab. Click on "Custom Level." Scroll down
the page until you see a section called "Cookies." Here you can either 'Enable'
or 'Disable' cookies that are stored on your computer. For version 6.0 and
newer, Go to Tools - Internet Options, Select the "Privacy" tab. Here you can
set a slider to "Accept All Cookies" or click on "Advance." A window will then
pop up. Select the checkbox "Override automatic cookies handling." Then select
either "Accept" or "Prompt" for first and third party cookies. These
instructions may vary slightly, depending on the browser version you are using.
If you need further assistance email us at questions@petsbuy.com. A final note
on cookies. You can also choose to be prompted whenever a site wants to put a
cookie on your computer. You will find that most sites use cookies. This prompt
will tell you whether it is a "persistent" cookie, meaning it will stay on your
computer through the expiration date or, like PETSBUY¡¯s, a temporary cookie.
In Netscape: Go to Edit-Preferences and double click on "Advanced." You
should see an option pop up on the right that allows you to either enable or
disable cookies.
Can I pay by Check?
We accept payment by Visa, MasterCard, American Express and Discover, as well
as by money order. Unfortunately, we do not accept cash or checks at this time.
Can I return an item?
Your satisfaction is our # 1 priority. To make a return simply ship the item,
along with your packing slip, to:
PETSBUY.com
Returns Department
11656 Pendleton Street
Sun Valley, CA 91352
Please note on the packing slip why you decided to return our product so that
we can continue to improve our service. We encourage you to send your return
via UPS for your own protection. We will pick up the cost of shipping if your
return is the result of an incorrect shipment by PETSBUY.com, or for a damaged
or defective product. Please Note: PETSBUY only pays for ground service on
returned shipments. You will be required to pay for return shipping for any
other reason. CODs are not accepted. Your credit card will be credited within
48 hours of PETSBUY processing your return.
Can I contact PETSBUY if I have other questions?
Our friendly & courteous staff can be contacted by email at
questions@petsbuy.com or by calling us toll free at 1-888-PETSBUY (738-7289).
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